Frequently Asked Questions
At Sunrise Cleaning Co., we understand that you might have questions about our services and how we work. Below, you’ll find answers to some of the most common questions we receive. If you don’t see your question here, please don’t hesitate to contact us.
Frequently asked questions
We offer a variety of cleaning services to fit your needs, including Standard-essential Cleans, Deep Cleans, Move-In/Move-Out Cleans, Deluxe Cleans, and Eco-Friendly Cleans. We also provide Customised Cleaning Services tailored to your specific requirements. For more details, please visit our Services page.
Booking a cleaning service with Sunrise Cleaning Co. is simple. You can contact us email, or use our online booking form to schedule your service. We’ll confirm your appointment and discuss any specific needs you may have
During your first cleaning, our team will focus on understanding your home’s specific needs. We’ll perform a thorough clean based on the package you’ve chosen and any additional requests you’ve made. We’ll also discuss any areas of focus for future cleanings to ensure your complete satisfaction.
No, you don’t need to be home while we clean. Many of our clients provide us with a spare key or entry code so we can clean while they’re away. If you prefer to be home, that’s perfectly fine too. We’ll work around your schedule.
We use high-quality, eco-friendly cleaning products that are safe for your family and pets. Our products are effective at removing dirt and grime without harsh chemicals. If you have specific preferences or allergies, let us know, and we’ll adjust our product selection accordingly.
Absolutely! We understand that every home is unique, which is why we offer customizable cleaning services. Whether you need us to focus on specific areas or have special requests, we’re happy to tailor our services to meet your needs.
We accept various payment methods, including cash, credit/debit cards, and bank transfers. Payments are typically made after each cleaning service. For larger jobs, a deposit may be required.
We understand that schedules can change. If you need to reschedule or cancel your cleaning service, please contact us at least 24 hours in advance. Cancellations or reschedules with less than 24 hours’ notice may incur a fee.
Yes, all our cleaners are fully vetted, trained, and insured. We take great care in selecting our team members to ensure they meet our high standards of professionalism and trustworthiness.
Sunrise Cleaning Co. proudly serves homes throughout Greater Glasgow and East Renfrewshire. If you’re unsure whether we cover your area, please get in touch with us, and we’ll be happy to confirm.
Your satisfaction is our top priority. If you're not fully satisfied with our service, please let us know before we leave your home, or within 24 hours if you weren't present during the cleaning. We’ll promptly return to make things right, at no extra charge.
Yes, at Sunrise Cleaning Co., we believe that everyone deserves a clean and healthy home, regardless of their financial situation. We offer special discounts and flexible payment options for low-income households. If you or someone you know could benefit from this support, please contact us to discuss how we can help.
If you have any other questions or need further information, feel free to get in touch. We’re here to help and ensure you have a positive experience with Sunrise Cleaning Co.