Question 1

What cleaning services do you offer?

Accepted Answer

We offer a variety of cleaning services to fit your needs, including Standard-essential Cleans, Deep Cleans, Move-In/Move-Out Cleans, Deluxe Cleans, and Eco-Friendly Cleans. We also provide Customised Cleaning Services tailored to your specific requirements. For more details, please visit our Services page.

Question 2

How do I book a cleaning service?

Accepted Answer

Booking a cleaning service with Sunrise Cleaning Co. is simple. You can contact us email, or use our online booking form to schedule your service. We’ll confirm your appointment and discuss any specific needs you may have

Question 3

What should I expect during my first cleaning?

Accepted Answer

During your first cleaning, our team will focus on understanding your home’s specific needs. We’ll perform a thorough clean based on the package you’ve chosen and any additional requests you’ve made. We’ll also discuss any areas of focus for future cleanings to ensure your complete satisfaction.

Question 4

Do I need to be home during the cleaning?

Accepted Answer

No, you don’t need to be home while we clean. Many of our clients provide us with a spare key or entry code so we can clean while they’re away. If you prefer to be home, that’s perfectly fine too. We’ll work around your schedule.

Question 5

What cleaning products do you use?

Accepted Answer

We use high-quality, eco-friendly cleaning products that are safe for your family and pets. Our products are effective at removing dirt and grime without harsh chemicals. If you have specific preferences or allergies, let us know, and we’ll adjust our product selection accordingly.

Question 6

Can I customise my cleaning service?

Accepted Answer

Absolutely! We understand that every home is unique, which is why we offer customizable cleaning services. Whether you need us to focus on specific areas or have special requests, we’re happy to tailor our services to meet your needs.

Question 7

How do I pay for my cleaning service?

Accepted Answer

We accept various payment methods, including cash, credit/debit cards, and bank transfers. Payments are typically made after each cleaning service. For larger jobs, a deposit may be required.

Question 8

What happens if I need to reschedule or cancel my cleaning?

Accepted Answer

We understand that schedules can change. If you need to reschedule or cancel your cleaning service, please contact us at least 24 hours in advance. Cancellations or reschedules with less than 24 hours’ notice may incur a fee.

Question 9

Are your cleaners insured and vetted?

Accepted Answer

Yes, all our cleaners are fully vetted, trained, and insured. We take great care in selecting our team members to ensure they meet our high standards of professionalism and trustworthiness.

Question 10

What areas do you serve?

Accepted Answer

Sunrise Cleaning Co. proudly serves homes throughout Greater Glasgow and East Renfrewshire. If you’re unsure whether we cover your area, please get in touch with us, and we’ll be happy to confirm.

Question 11

What if I’m not satisfied with the cleaning service?

Accepted Answer

Your satisfaction is our top priority. If you're not fully satisfied with our service, please let us know before we leave your home, or within 24 hours if you weren't present during the cleaning. We’ll promptly return to make things right, at no extra charge.

Question 12

Do you offer support for low-income households?

Accepted Answer

Yes, at Sunrise Cleaning Co., we believe that everyone deserves a clean and healthy home, regardless of their financial situation. We offer special discounts and flexible payment options for low-income households. If you or someone you know could benefit from this support, please contact us to discuss how we can help.

Question 13

Have More Questions?

Accepted Answer

If you have any other questions or need further information, feel free to get in touch. We’re here to help and ensure you have a positive experience with Sunrise Cleaning Co.

Frequently Asked Questions